YOU ASK, WE ANSWER: Earlier Mortgage Statements, ATM Finder & Simplified Mobile Deposits
In every issue of The Latest, we answer your questions about Liberty Bank and its services. Here are some recent customer questions.
Q: I’d really like to get my mortgage statements sooner in the month. Is this possible?
A: Yes, keep an eye on your mailbox. Starting in September, the statements will be mailed five days sooner.
Q: I love Liberty Bank and have banked there since I was a child, although sometimes I have trouble finding an ATM.
A: Through Liberty Bank’s relationship with MoneyPass®, you have access to more than 37,000 surcharge-free ATMs. Here are four ways for you to find the nearest free ATM.
• Look for the yellow ATM locator in the top right-hand corner of our website
• Use the ATM Locator found in our Mobile Banking app
• Visit MoneyPass.com
• Visit participating 7-Eleven locations
Q: It would be great if you had a smoother mobile check deposit process including immediate feedback on whether the picture is clear enough to be accepted.
A: Earlier this year we launched MiSnap which simplifies mobile deposits by automatically taking a high-quality picture of your check when you place it in your mobile phone’s viewing area.
Reach out to us
If you have questions about Liberty Bank or one of its services, please visit Liberty Bank’s Feedback page and share your thoughts. Then look for this Q&A with the most common questions in every issue of The Latest e-newsletter. Or, for a more immediate response, you can contact our Senior Vice President – Chief Experience Officer David Kreiman directly at 773.489.4624 or [email protected].